HOW MANY TV’S DOES IT WORK ON?
Only one per TV, but most people start off with 1 to 3 boxes and after they see that they can save a ton of money.
CAN YOU RECORD?
There is no need to record, everything is always on demand.
WHY IS THIS DEVICE MORE EXPENSIVE THAN WHAT’S ONLINE?
Those devices are not programmed and to our company they are just a piece of hardware. We take that hardware and customize it to be user friendly and easy to navigate. Otherwise a person would have to program and customize their own device, which for most people would be a real headache. Also, with that there is no customer service, tech support, or warranties. We give lifetime customer service
IS THIS ILLEGAL?
No, it is not illegal because there is no downloading involved. When you copy or download content that is considered piracy. All the Android Box does is simply stream what is already on the web.
WHAT IF I CLICK ON A STREAM AND IT DOES NOT WORK?
This is a common situation that is encountered when streaming videos.
There are many other users around the world watching the same streams.
We recommend that you try many different streams when watching your content on your Android Box.
Also, try watching the same titles in different add-ons as they pull their streams from different sources.
1) General Issues (frozen box, apps not loading)
1st POWER CYCLE!
Unplug the power from your modem for the internet, wait for it to go back to normal lights.
Unplug your router if you have one or wireless repeater and plug that back in, wait for lights to go back to normal.
Unplug the Android Box plug it back in and WAIT for the time on the box to match the right time.
This shows the box is actually getting internet.
99% of the time this will fix any issue.
2) No picture on TV?
Check your HDMI cable & power cable, Make sure that you are on the right TV source input.
On the back of your TV, you plugged in the HDMI cable to HDMI# 1, 2 or 3.
Your TV needs to be on that corresponding HDMI input.
3) Host not found, No streams, Time wrong?
Go back to step 1, The box doesn’t have internet.
Speed Test is also a great app to test if the box is getting internet & the speed of download which has to be 5MBs at the very least for streaming.
Speed Test is located in the apps area & home page on all Unlimited Media Boxes and boxes programmed by us.
4) The picture is freezing or buffering?
When using “Premium TV”, check other channels, 5 or more.
If all channels are causing issues, revert to step one with resetting internet & running a speed test to ensure the box is getting 10MBs download speed as “Live TV” requires more bandwidth
If you are on wireless, try a direct connection. If the issue goes away you have a weak wifi connection and should consider running an ethernet cable permanently!
If the whole system is having issues, you will find a Notification Post on our Facebook page informing customers of such issues.
If there is no post on the page, you can assume the box is having an isolated issue.
Premium TV issues are about 80% internet related but when there have been server or source related, issues, these are typically resolved within a few hours.
“Free Live TV”
Unfortunately, free live tv will always be hit & miss as you’re sharing the streams with millions of people
If you are using any “FREE” app, take a look at the sources/streams you’re using.
Back out & try a different server/stream.
These are free sources and servers, some are great & some are horrible but each app has different ones for the same movies & shows.
If after trying all the servers on the list and lowering the quality you still have issues, then revert back to step 1.
5) The keyboard isn’t working?
Pull the back battery panel take out the USB dongle and plug it into a USB port on the box.
Unplug USB stick & plug it back in.
Hold FN & F1 buttons to re-sync remote with box, wait till blue light stops flashing.
Flick keyboard on with the button on the top righ