Can I use my own modem?
Yes, as long as it is on this approved list
Rogers TPIA Approved
- Thomson: 475, 476, 775
- Huawei: MT130U
Cogeco TPIA Approved
- Thomson: 476
Videotron TPIA approved
- Motorola:5101N, 6120
- Thomson: 425,475 (custom firmware)
Shaw TPIA Approved
- Motorola: 5101N, 6120
- Thomson: 425,475
- FTTN: 15/1mbps or less: Any ADSL2+ Modem
- FTTN: 15/10mbs or higher: SmartRG SR505N VDSL2
Do I get a discount if I bring my own approved modem?
No, you simply qualify for the same pricing as our “Purchase Plans, please refer to the service you wish to receive for purchase plan pricing.”
Please also note we are not responsible to replace a customer owned modem
What do I need to tell you if I own one of these modems?
We need the MAC ID off the back of the modem. We need that number before we can book your installation
Where are Unlimited Media’s high-speed Internet services available?
Unlimited Media’s high-speed Internet services are currently available in the provinces of Quebec, Ontario, Alberta and British-Colombia. Feel free to contact our Sales team team to verify if the service you’re interested in is available near your location and to learn more about our expanded coverage.
If I sign up for Unlimited Medias high-speed Internet service, do I need to advise my current provider to notify them of the change?
Yes, you will need to cancel your current service in order to ensure that you are no longer charged by that Internet service provider.
Can I use my own modem when I subscribe to any high-speed Internet services with UnLimited Media?
Typically no unless it is a specific model that is compatible, the list of compatible models are listed above, you may also contact out customer care team to check and see if your modem is compatible. Otherwise you are required to rent or purchase a modem from us when signing up for one of our high-speed Internet services. The modem must be returned if the service is cancelled unless you purchased the modem, otherwise charges may apply.
What is Usage-Based Billing?
Usage-Based Billing (UBB) is a billing model where charges correspond to how much data a customer downloads each month. Some Internet services specify a monthly download limit and any time that limit is exceeded, the usage-based charge is applied. The charges typically range from $2/GB to $4/GB. With Unlimited Media’s high-speed Internet, you can always enjoy our included unlimited download usages with any of our internet packages.
How fast are Unlimited Media’s high-speed connections?
A variety of download and upload speeds are available depending on your location and the type of service you select. For more information on speeds, please visit our Internet product page. Speeds may vary depending on distance, internal wiring, signal strength and the amount of users connected within your geographical location at the same time.
What is included in my Unlimited Media Internet service starter kit?
Depending on the type of service you chose, the equipment included in your package may differ. All fiber internet packages come with a wireless modem upgrade at no extra cost. Only an internet modem is supplied with our cable internet packages.
Do I get a Unlimited Media email address?
No, fortunately we offer our services at the lowest possible prices. We would have to raise our prices to offer email address’s, we believe the amount of perfectly good and reliable fee email services makes it unnecessary.
What system requirements are necessary to use the high-speed Internet service on my computer?
- Operating system: all versions of Windows, Mac OS, and Linux* released over the past fifteen years
- Processor: 166 MHz and above
- RAM: 32 MB
- Disk space: 30 MB
- LAN card and Ethernet adapter
- Video card